Frequently Asked Questions

What is your Deposit Policy?
A 50% deposit will be paid by check or money order within 7 days of making the reservation.

What is your Cancellation Policy?
Cancellations of reservations must be made more than 8 days before the first night of the reservation to avoid loss of deposit. All cancellations carry a $20. administrative fee.

What is your Weather Policy?
If the Hwy. patrol of your residence state or of Arkansas says to stay off the highways there will be no cancellation charges and deposits will be refunded.

Do you allow pets?
Dogs are permitted in cabins and Family Pool Suites (Hummingbird and Meadowlark) and only two to a unit. A one time pet fee (starting at $25) will be assessed based on size and breed. Arrangements must be made IN ADVANCE to bring your four-legged family members; some restrictions apply. Please call for more information.

Do you allow children?
All children are welcome in any of the cabins and family suites. A $10/person/night fee pertains to all persons over the double occupancy rates. Adults only suites are Merlin, Whippoorwill and Sandpiper suites in the main lodge.

Do  you have Horseback Riding Stables?
Steve's Stables are on Pond Mountain property and are also open to the public. Pond Mountain guests usually can get "first dibs" on riding times and also receive a 20% discount on rides. Click here to visit the Steves Stables for more information.

What are your Check-in & out times?
Official check-in times are between 3: and 7: p.m. We can make some exceptions when feasible if notified in advance. Check out is anytime before noon on the day of departure.

What is your Pool Use Policy?
The swimming pool is for registered guest use only. The pool is open mid-May through mid-October, weather permitting, and opens at 9: a.m. through dark. Because there is no life guard on site, children under the age of 14 must be supervised by a parent (or someone over the age of 18).